Book Online

Delivery

  • Quick delivery: We aim to despatch and deliver your order to you as quickly as possible.
  • Delivery Method and Labelling: Your selections will be delivered to your door via Courier
  • Deliveries can only be made to residential or business addresses. Deliveries will not be made to PO boxes or Hotels/Motels unless the order is placed by the proprietor.
  • No Signature Required: Deliveries will not require a signature unless specifically stated by you.
  • Despatch Notification: We will notify you by email when your order has been despatched. In compliance with the Unsolicited Electronic Messages Act 2007: should you not wish to receive any further Emails from us you will be given the option to unsubscribe.
  • Delivery Times: We aim to deliver within 7 working days if your item is in stock. All back orders will be delivered within 21 days unless personally notified.
  • Packaging: All orders will be carefully wrapped to ensure safe delivery
  • Website updates: Stock levels on our website are updated on a regular basis and whilst we make every effort to ensure that these match the reality, there may be occasions when an item has become out of stock. Should this happen we will contact you and advise and /or offer an alternative or where possible place a back order for you.

Returns & Refunds Policy

Goods

We ask that you choose your purchase carefully as we do not normally provide a refund if you have changed your mind.

If goods are proven damaged or faulty, we will provide a replacement free of charge under the Consumer Guarantees Act. It may be obvious that a shipment is damaged. I.e. sound of broken glass or obvious leakage, in this instance you do not have to accept delivery, simply contact us with your order details to arrange a replacement.
Should products prove to be not as described we will arrange for the item to be picked up at our cost and a replacement sent or refund issued.

indulge@martellis.co.nz